Home > FAQS

Friday
Mar092012

Click question to direct to answer

 

Answers

Which credit cards do you accept?
  • We accept VISA, MasterCard. Payment only in US dollars.
  • We also accept PayPal.

                                                                                                            Back to top

 

Do you charge sales tax?
  • Depending on your location, applicable sales taxes are charged at the point of delivery.
  • By placing an order, the buyer accepts responsibility to pay all sales taxes & duties applicable in their local area of receipt.

                                                                                                              Back to top

 

Do you ship international orders?
  • Yes, we can ship our products by FedEx to virtually any address. However, if you are unable to find your country in the shipping list, you can give a specific email to us at info@lookbad.hk.
  • After your order is placed, you will receive a notification by e-mail confirming your purchase.
  • A tracking number will also be e-mailed to you ASAP.

                                                                                                               Back to top

 

How long does it take to ship?

  • Your order will be shipped within 2-3 business days.

                                                                                                                Back to top

 

How fast will my order arrive?

  • Your purchased product will be delivered within 5 business days after shipping.
  • However, there is a possibilty of slight late arrival, we apologise beforehand.

                                                                                                                 Back to top

 

How do I place an order?

  •  You can place an order by going to shopping area via the navigation panel and clicking on the "+Add To Cart" button below your desired product.
  • Check the product's price and add your country in the shipping details. Make sure to recalculate the final price before purchase.

                                                                                                                  Back to top

 

I don't have a PayPal account and I'd rather not create one. How can I pay?

  • When you're ready to pay, you'll be taken over to the checkout at PayPal. 
  • There you'll see two options: "Don't Have a PayPal Account?" and "Have a PayPal Account?" 
  • If you don't want to create a PayPal account, choose the first option.

                                                                                                                   Back to top

 

What will be done if there are delivery failures? 

  • Delivery failures are rare, but if they do occur under right circumstances, your order will be shipped again.

                                                                                                                    Back to top

 

 What is Lookbad's return policy?

 

  • a) Please provide us a copy of your electronic sales receipt within 14 business days upon the receipt of the goods.

 


  • b) Please pack your returns carefully in original package. Merchandise refunds are usually issued within 7 business days after receipt of return item. Paid shipping cost will not be refunded for any time and reasons. Also, we are not responsible for the returning shipping charge.


  • c) If we accidentally sent the wrong merchandise, we will accept responsibility for re-shipping the right product or replacement parts to you. Please feel free to contact us so that we can arrange the return.

 

                                                                                                                    Back to top